The Future of CCaaS Platforms: 5 Expert Takes Readers will also get a big-picture analysis of what businesses must do to personalize customer interactions and maximize ROI. Leading vendors like XCally give companies access to flexible AI systems that can power everything from chat and voice self-service strategies, to sentiment analysis and predictive insights. With [...]

Ai transforming marketing with advanced algorithms Models like GPT-4, BERT, and T5 dominate NLP applications in 2024, powering language translation, text summarization, and chatbot technologies. Transformers have a self-attention mechanism that allows them to process entire sentences simultaneously, making them highly effective in understanding context. Generating highly developed voice assistants and chatbots, Google’s NLP tools [...]